Privacy Policy
Black V Protect Ceramic Coating & Mobile Detailing ("we", "our", "us") respects your privacy. This policy explains what we collect, why, and what we do with it.
What we collect
When you submit our quote form or book online, we collect: your name, phone, email, vehicle details, and service preference. Payment card details are entered directly with our PCI-compliant payment processor, Stripe, and are never stored on this site.
How we use it
We use your contact info to respond to your quote request, schedule your appointment, and follow up on completed work (warranty, satisfaction). We never sell your data. We only share your information with the service providers that help us run the business: our payment and booking processors (to deliver your service) and, in securely hashed form, our advertising platform (to measure ad effectiveness — see "Advertising measurement" below). Separately, analytics and advertising tools from Google and Meta collect information about your visits to this website; see "Cookies" below.
SMS / Text Messaging
If you opt in to SMS, we send transactional messages about your appointment (booking confirmation and when your vehicle is ready). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. SMS consent is not a condition of purchase. Your mobile information — your phone number and SMS consent — is never sold, and is never shared for anyone to market to you. (We may share a securely hashed, irreversible version of your phone or email with our advertising platform solely to measure whether our own ads led to your booking — see "Advertising measurement.")
Cookies
This site uses cookies and similar technologies. Some help the site work, such as our Google Maps embed and font delivery. We also use analytics and advertising tools from third parties, including Google (Google Analytics and Google Ads) and Meta (the Meta Pixel). These third parties may use cookies, pixels, web beacons and other storage technologies to collect or receive information from this website, such as the pages you visit and whether you start or complete a booking, and use that information to provide measurement services and to target and deliver ads, including on Facebook and Instagram.
You can opt out of the collection and use of this information for interest-based advertising at aboutads.info/choices (in the EU, youronlinechoices.eu), control how Meta uses activity from other businesses in your Meta ad preferences, manage Google ads in My Ad Center, and block or delete cookies in your browser settings. We also measure the effectiveness of our own ads server-side, in hashed form — see "Advertising measurement."
Advertising measurement
To understand which of our ads actually bring us customers, we may share a securely hashed (one-way encrypted, irreversible) version of your email address or phone number with our advertising platform (currently Google). It is used only to confirm whether one of our own ads led to your booking. It is never sold, never used by us or the platform to send you marketing, and the platform cannot recover your original email or phone number from the hashed value. If you'd prefer we not include your booking in advertising measurement, email us at [email protected] and we'll exclude you.
Contact
Questions? Email [email protected] or call (407) 205-8041.