Privacy Policy
1. Introduction
Black V Protect ("we", "us", "our"), operated by Servicios Profesionales De Detallado LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at blackvprotect.com or use our services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, ZIP code
- Service Information: Vehicle details, service requests, appointment preferences
- Communications: Messages you send through our contact forms or SMS
2.2 Information Collected Automatically
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Cookies and Tracking: Google Analytics, Google Tag Manager, Meta Pixel
- Marketing Attribution: UTM parameters, referrer URLs, click identifiers (gclid, fbclid)
3. How We Use Your Information
- Respond to service inquiries and provide quotes
- Schedule appointments and send confirmations
- Send SMS messages related to your service inquiry (with your consent)
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
4. SMS / Text Message Communications
By providing your phone number, you may receive SMS or text messages from Black V Protect related to your service inquiry, appointments, and updates. SMS opt-in is voluntary and never required as a condition of receiving service.
Message frequency: Customers can expect to receive approximately 5 text messages per month, varying based on service activity, appointment confirmations, and review requests.
Standard message and data rates may apply based on your mobile carrier plan. Black V Protect does not charge for SMS or text messages, but your carrier may charge standard messaging rates.
Opt-out: Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance. For complete details, including supported carriers and message types, see our SMS Terms of Service.
Mobile data protection: Your mobile phone number and SMS opt-in information will NEVER be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes.
5. Information Sharing
We do NOT sell your personal information. We may share information with:
- Service Providers: Companies that help us operate our website (analytics, hosting, SMS delivery)
- Legal Compliance: When required by law, court order, or government request
- Business Operations: Marketing agency partners with strict confidentiality agreements
6. Data Security
We implement industry-standard security measures including HTTPS encryption, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update inaccurate information
- Deletion: Request deletion of your information
- Opt-Out: Unsubscribe from marketing communications or SMS
- Data Portability: Receive your data in a portable format
To exercise these rights, contact us at info@blackvprotect.com.
8. Do Not Sell or Share My Personal Information
Black V Protect does NOT sell or share your personal information with third parties for monetary or other valuable consideration. We do not engage in "cross-context behavioral advertising" as defined under the CCPA/CPRA.
To exercise your right to opt out of any sale or sharing (should our practices ever change), contact us at info@blackvprotect.com with subject "Do Not Sell My Info".
9. California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know: Categories and specific pieces of personal information collected, sources, business purposes, and third parties with whom we share information
- Right to Delete: Request deletion of personal information we have collected
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Of sale or sharing of personal information (see Section 8 above)
- Right to Limit Use of Sensitive Personal Information
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights
To exercise these rights, contact info@blackvprotect.com or call (407) 205-8041. We will verify your identity before processing requests and respond within 45 days.
10. Florida Digital Bill of Rights
If you are a Florida resident, you may have additional rights under Florida's Digital Bill of Rights (FDBR) regarding your personal data, including the right to access, correct, delete, opt-out of targeted advertising, and obtain a portable copy of your data. Contact us using the methods in Section 12 to exercise these rights.
11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements:
- Contact / Service inquiries: 24 months from last interaction
- Customer records (post-service): 7 years (tax + warranty + state requirements)
- Marketing communications opt-ins: until you opt out, then 30 days for confirmation
- Website analytics: Google Analytics standard retention (14 months)
12. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
13. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy. The "Last Updated" date at the top will reflect changes. Continued use of our services after changes constitutes acceptance.
15. Contact Us
For privacy-related questions or requests:
Servicios Profesionales De Detallado LLC (DBA: Black V Protect)EIN: 99-1533638
3725 Conway Rd, Suite B
Orlando, FL 32812 USA
Phone: (407) 205-8041
Email: info@blackvprotect.com
Website: www.blackvprotect.com